The topics in the AODA training session include:
Introduction
- Accessibility for Ontarians with Disabilities Act
- Purpose of the Act
- Other Standards are expected to cover
- Accessibility Standards for Customer Service
- Accessibility Standards for Customer Service
- Requirements of the Customer Service Standard
- Why it is Important
Who are People with Disabilities?
- What are Barriers?
Serving People with Disabilities
- Terminology » Deaf/Blind
- Physical/Mobility
- Intellectual/Developmental
- General Service Tips
- Learning
- Vision Loss
- Mental Health
- Deaf/Hard of Hearing
- Speech/Language
- Other Disabilities
Support for People with Disabilities
- Support for Individuals with Disabilities
- Feedback
- Personal Assistive Devices includes the following equipment: Conclusion, Problems, Accessing Services